What is the first thing that comes to your mind when you hear ML or AI? Is it autonomous robots, deep fakes, or maybe the algorithms behind these technologies? We’ve made spectacular advances in these areas but we must not neglect simpler, more immediate applications of ML.

Companies sit on mountains of unused data while employees spend time on menial, repetitive tasks. Infusing business processes with ML-driven insights would harness the knowledge locked in the data for better business results. More importantly, this would give people the opportunity to unleash their creative potential.

This paper describes the journey from an idea to an ML-driven business process used by thousands of employees in hundreds of Metro stores. This is the result of the collaboration between Metro.Digital and DataGrid Software.